Canary Wharf Cleaner Service Terms and Conditions

These Terms and Conditions apply to all domestic and commercial cleaning services provided by Canary Wharf Cleaner and related variations of that service name, including any reference to a Canary Wharf cleaning service, cleaning provider, or cleaner appointment. By making a booking, confirming an appointment, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to set out the basis on which services are supplied, to reduce misunderstandings, and to ensure that both the customer and the service provider understand their respective responsibilities. These terms should be read carefully before any booking is made.

For the purposes of these Terms and Conditions, “we”, “us” and “our” refer to Canary Wharf Cleaner, and “you” or “the customer” refers to the person, business, landlord, tenant, managing agent, or other party requesting the service. Unless otherwise agreed in writing, all services are supplied on these terms only. Any variation, addition, or special arrangement must be confirmed by us in writing to be valid. If any part of these terms is found unenforceable, the remaining provisions shall continue in full force and effect.

We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking unless a later written agreement is made. Continued use of our cleaning services after any update constitutes acceptance of the revised terms. Customers are encouraged to review these terms before confirming any appointment, especially where access arrangements, waste handling, or payment expectations are likely to be relevant.

1. Booking Process

A booking for Canary Wharf Cleaner may be requested by telephone, email, online form, written instruction, or any other method we make available from time to time. A request does not create a confirmed booking until we have acknowledged acceptance and, where applicable, received any required deposit or prepayment. We may decline a booking at our discretion, including where the requested service is unsuitable, the property is inaccessible, the timing is impractical, or the customer’s instructions fall outside the scope of our work.

To complete a booking, you must provide accurate and complete information, including the type of property, the nature of the cleaning required, the approximate size or condition of the premises, access details, parking or entry restrictions, and any relevant hazards. If inaccurate or incomplete information is supplied, we may adjust the price, alter the schedule, or refuse to commence work. Where we agree a quotation in advance, that quotation is based on the information given at the time and may be revised if the actual circumstances differ materially from those described.

Booking Confirmation and Access

Once a booking is accepted, we will confirm the agreed service date, estimated duration, and scope of work. It is the customer’s responsibility to ensure that the property is accessible at the scheduled time and that any necessary permissions, keys, codes, parking arrangements, building access, or third-party approvals are in place. If our team cannot access the property or is delayed due to missing information or unavailable entry, waiting time may be charged and the booking may be treated as a late cancellation or failed attendance.

2. Scope of Services

Our services may include regular housekeeping, one-off cleaning, deep cleaning, end-of-tenancy cleaning, post-renovation cleaning, office cleaning, and other related tasks as expressly agreed. Unless specifically included in the booking, we do not guarantee specialist services such as stain removal, mould remediation, biohazard treatment, pest control, outdoor pressure washing, or the handling of hazardous materials. Any additional task requested on the day is subject to our approval and may result in an amended price or revised timing.

We will use reasonable care and skill in performing the agreed service, but we are not required to complete work that is unsafe, unlawful, or outside our normal capability. If we consider that a task may damage surfaces, equipment, or fixtures, we may decline to carry it out. The customer is responsible for identifying delicate items, fragile finishes, or pre-existing defects before work begins. We may take reasonable steps to protect surfaces, but protective measures do not amount to a guarantee against wear, movement, or accidental disturbance of items already in poor condition.

Unless otherwise stated, our quotes assume that the property is in a serviceable condition and that standard cleaning products and methods are sufficient. Excessive build-up, heavy soiling, bodily fluids, grease, limescale, grease, or other unusual contamination may require additional time, labour, materials, or specialist treatment. In such cases, we may revise the quotation or request additional payment before proceeding. Any estimate of completion time is approximate and is not a fixed promise unless we expressly confirm a fixed-term booking in writing.

3. Payments and Charges

Prices for a Canary Wharf cleaning service will usually be based on the scope of work, property size, condition, frequency, and any special requirements. All charges will be made clear before the booking is confirmed wherever reasonably possible. Unless stated otherwise, prices are exclusive of VAT and any applicable taxes, which will be added where required by law. We may alter our prices at any time, but no change will affect a booking already confirmed unless the booking is amended by agreement or the customer’s instructions materially change.

Payment terms may vary depending on the type of service. We may require full payment in advance, a deposit, payment on completion, or payment within a stated period after invoice. Where invoices are issued, they must be paid by the due date shown. If payment is not made on time, we may charge interest and recovery costs to the extent permitted by law. We may also suspend future services until outstanding balances are cleared. Repeated late payment may result in refusal of further bookings.

Deposits, Additional Charges and Failed Payments

Where a deposit is taken, it may be used to secure the appointment and cover administrative costs if the customer cancels late or fails to provide access. Additional charges may apply for parking, congestion, waiting time, key collection, specialist products, extra rooms, additional labour, or unforeseen work approved by the customer. If payment is made by card or bank transfer and subsequently reversed, disputed without valid reason, or declined, we may treat the booking as unpaid and recover the amount through lawful means. The customer is responsible for ensuring that payment details supplied are accurate and authorised.

4. Cancellations and Rescheduling

The customer may cancel or reschedule a booking by giving notice in advance. The amount of notice required may depend on the type of service and the size of the appointment, but in general we expect reasonable notice to be given. If a cancellation is made too close to the scheduled time, we may retain some or all of any deposit or charge a cancellation fee to reflect lost time, staffing commitments, and preparatory work already undertaken. Where a service is part-completed at the customer’s request or interrupted by the customer, payment may remain due for work already carried out.

If we need to cancel or reschedule due to illness, staff unavailability, equipment failure, severe weather, access problems, or any event beyond our reasonable control, we will use reasonable efforts to offer an alternative appointment. We will not be liable for indirect losses caused by a cancellation or change of date, although any prepayment for work not carried out will ordinarily be refunded or credited, unless the cancellation arose from the customer’s breach of these terms. We are not responsible for delays caused by third-party building management, transport disruption, or restricted access imposed by others.

If our team attends a property and is unable to start because the premises are not ready, unsafe, improperly arranged, or inaccessible, the booking may be treated as cancelled by the customer. This includes situations where the customer has failed to provide keys, entry instructions, security clearance, or other necessary arrangements. We may also refuse to proceed if the property presents a serious health or safety concern. In such circumstances, any waiting time, travel, or wasted attendance may be charged where lawful and reasonable.

5. Customer Responsibilities

The customer must ensure that the premises are reasonably prepared for cleaning, unless the service agreement states otherwise. Personal belongings, valuables, fragile items, confidential papers, and items of sentimental importance should be secured or removed before our team arrives. We do not accept responsibility for items left in exposed areas unless loss or damage is caused by our proven negligence. The customer should also disclose any known risks, including faulty wiring, leaking pipes, weak flooring, slippery surfaces, infestation, or restricted access points.

Where children, pets, or vulnerable persons are present, the customer must take appropriate precautions to ensure their safety and to avoid disruption to the service. Our staff are not responsible for supervising occupants, and we may suspend work if conditions become unsafe or unmanageable. The customer must also ensure that any cleaning products, equipment, or instructions supplied by the customer are suitable for the intended use. We accept no liability for damage arising from products or equipment supplied by the customer unless the damage results from our failure to use them reasonably.

Keys, Security and Site Conditions

If keys, fobs, access cards, or alarm instructions are provided to enable entry, the customer must ensure they are accurate, functional, and properly authorised. We will take reasonable care of any items entrusted to us, but the customer remains responsible for maintaining security arrangements at the property. We may refuse to accept overly complex or unsafe access instructions. The customer should also ensure the property is in a condition that permits safe cleaning, including adequate lighting and a reasonable temperature where practical.

6. Waste Regulations and Disposal

As part of our service, we may collect or move ordinary household waste, packaging, and general debris if this is included in the agreed work. However, waste disposal is subject to applicable UK laws and local waste handling requirements. We will not remove hazardous waste, clinical waste, sharp medical items, asbestos, chemicals, paint, solvents, fuel, or any material classified as controlled, dangerous, or specialist waste unless we have expressly agreed to do so and are legally permitted to handle it. The customer must disclose any such materials in advance.

Any rubbish or waste left for removal must be properly bagged, separated, and presented in a safe and lawful manner. We may refuse to handle waste that is contaminated, leaking, infested, excessively heavy, or otherwise unsuitable for transport. Where disposal charges apply, these will be added to the booking. The customer remains responsible for ensuring that waste disposal arrangements comply with any landlord, building, or local authority requirements. We do not guarantee that we will remove all waste materials generated during the service unless this is expressly included in the scope of work.

The customer must not ask us to dispose of prohibited items or to contravene environmental or waste legislation. If unlawful waste is discovered during the service, we may stop work and report the issue where required by law. We will not be responsible for fines, penalties, or enforcement action arising from the customer’s failure to separate, declare, or lawfully present waste. Any materials removed by us in the ordinary course of cleaning become subject to our handling procedures once collected, but we do not act as a waste carrier unless specifically stated and legally authorised.

7. Liability and Insurance

We will carry out services with reasonable care and skill, and we maintain insurance cover appropriate to the nature of our work. However, our liability is limited to losses directly caused by our proven negligence, breach of contract, or wilful misconduct. We are not responsible for indirect, consequential, or purely economic losses such as loss of profit, loss of business opportunity, loss of enjoyment, or damage arising from matters outside our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

We are not liable for pre-existing damage, wear and tear, hidden defects, deterioration due to age, or damage resulting from unsuitable materials, unstable fixtures, defective fittings, or instructions given by the customer. Before work begins, the customer should notify us of any known issues, including loose tiles, weakened surfaces, water ingress, or prior repairs. If damage occurs and is attributable to our negligence, our liability may, where lawful, be limited to the cost of repair, replacement, or the value of the affected part of the service, whichever is lower and reasonable in the circumstances.

Complaints and Evidence

If the customer believes that a service has not been performed with reasonable care, they should notify us as soon as practicable and provide a clear description of the issue. We may request photographs, access to the property, or an opportunity to inspect the matter before any resolution is considered. We may, at our discretion, offer a remedial visit, partial refund, or other reasonable remedy where appropriate. Any complaint must relate to the specific service booked and cannot be used to withhold payment for unrelated or undisputed charges.

8. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. These may include, without limitation, extreme weather, fire, flood, epidemic, strikes, industrial disputes, transport disruption, equipment failure, civil disturbance, acts of government, or the failure of suppliers or contractors. In such cases, we will make reasonable efforts to rearrange the service once the event has passed, but we will not be responsible for losses flowing from the disruption itself.

Where a force majeure event continues for an extended period, either party may be entitled to cancel the affected booking by giving written notice. If payment has been made for services not provided, we will refund the relevant amount or agree a fair credit, subject to any non-recoverable costs lawfully incurred. A force majeure event does not excuse the customer from paying for services already completed or for approved additional charges incurred before the interruption.

9. Governing Law and Disputes

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If a dispute arises, we encourage the customer to raise it promptly so that the matter may be reviewed and, where appropriate, resolved through discussion or an agreed remedy before formal proceedings are considered.

10. Final Provisions

If we choose not to enforce any right or provision under these Terms and Conditions on one occasion, that does not mean we waive the right to do so later. No person other than the parties to the booking shall have any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly agreed. These terms form the entire agreement between the customer and Canary Wharf Cleaner concerning the booked service, superseding any prior oral or written understanding unless specifically incorporated into a new written agreement.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms, including the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and governing law. If any part of the service is requested on behalf of another person or entity, the customer warrants that they have authority to bind that person or entity to these Terms and Conditions. These provisions are intended to be fair, practical, and consistent with applicable UK law.