Canary Wharf Cleaner Service Terms and Conditions

These Terms and Conditions set out the basis on which Canary Wharf Cleaner provides cleaning services to residential and commercial clients within its service area in the United Kingdom, including Canary Wharf and surrounding districts. By booking or using any service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

These Terms and Conditions apply to all bookings made directly with Canary Wharf Cleaner or through any authorised booking platform. They form a legally binding agreement between you as the client and Canary Wharf Cleaner as the service provider.

Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Client means the person, company or organisation that books or receives the cleaning services.

Services means any cleaning or related services provided by Canary Wharf Cleaner, including but not limited to regular domestic cleaning, end of tenancy cleaning, office cleaning, deep cleaning and one-off cleans.

Cleaner means any employee, worker, contractor or representative engaged by Canary Wharf Cleaner to carry out the Services.

Premises means the property or properties where the Services are to be carried out.

Agreement means the contract between the Client and Canary Wharf Cleaner, consisting of these Terms and Conditions and any confirmed booking details.

Scope of Services

Canary Wharf Cleaner provides cleaning services tailored to domestic and commercial properties within its service area. The specific scope of work for each booking will be outlined in the booking confirmation, quotation or agreed schedule of work.

Unless expressly stated otherwise, Services relate to general cleaning only and do not include building work, maintenance, pest control, specialist restoration, exterior high-level work or any activity requiring specialist licences or equipment beyond normal cleaning supplies.

Canary Wharf Cleaner reserves the right to refuse or discontinue any work that, in its reasonable opinion, is unsafe, unlawful, unsuitable for the skills and equipment available, or outside the agreed scope of the Services.

Booking Process

Bookings may be requested via the company’s website contact form or other authorised booking channels made available from time to time. When making a booking request, you must provide accurate and complete information, including the Premises address, property type and size, preferred dates and times, and any special requirements.

All bookings are subject to availability and are not confirmed until Canary Wharf Cleaner issues written confirmation, which may be by message, letter or booking notification through an authorised platform. The confirmation will set out the key details of the booking, including the date, time, location, approximate duration and price or pricing basis.

The Client is responsible for reviewing the booking confirmation and notifying Canary Wharf Cleaner promptly of any errors or changes required. If no correction is requested before the Service is carried out, the details in the confirmation will be deemed accepted.

For regular or recurring cleaning arrangements, a separate schedule may be agreed. Any changes to that schedule must be agreed in advance and may be subject to availability.

Access to the Premises

The Client must ensure that the Cleaner has safe and reasonable access to the Premises at the agreed time. This may include providing keys, access codes, entry fobs or arranging for someone to be present to grant entry.

Where keys are provided, Canary Wharf Cleaner will take reasonable care to ensure their security. Keys may be labelled in a way that does not directly identify the Premises address. The Client is responsible for informing Canary Wharf Cleaner immediately of any change to locks, access codes or security procedures that might affect entry.

If the Cleaner is unable to gain access to the Premises at the agreed time due to circumstances within the Client’s control, the visit may be treated as a late cancellation and a fee may be charged as set out in the cancellation section below.

Client Obligations

The Client agrees to:

Provide a safe working environment for the Cleaner, including functional lighting, running water, electricity and safe access to the areas to be cleaned.

Inform Canary Wharf Cleaner in advance of any health and safety risks, fragile items, valuables or particular areas that require special care.

Secure or remove any valuables or items of high monetary or sentimental value that you do not wish the Cleaner to handle.

Comply with all applicable laws and regulations relating to the Premises, including building rules, access restrictions and waste regulations.

Provide any specific cleaning products that you wish to be used and notify Canary Wharf Cleaner of any allergies, sensitivities or restrictions relating to cleaning agents or materials.

Pricing and Quotations

Pricing may be based on an hourly rate, fixed fee, per room or per service package, depending on the nature of the work. Any quotation provided is based on the information supplied by the Client and the assumption of normal levels of soiling and access.

Canary Wharf Cleaner reserves the right to revise a quotation if the information provided was inaccurate or incomplete, the Premises are significantly larger or more heavily soiled than indicated, or additional tasks are requested by the Client. Any change to the price will be discussed with the Client and must be agreed before additional work is carried out.

All prices are stated in pounds sterling and are inclusive or exclusive of applicable taxes as specified at the time of booking.

Payments

Unless otherwise agreed in writing, payment for Services is due on the day of service or in advance. Accepted payment methods may include bank transfer, card payment or other cashless methods specified by Canary Wharf Cleaner from time to time.

For regular or commercial contracts, invoices may be issued on a weekly or monthly basis, with payment due within the period stated on the invoice. Late payment may result in suspension of Services until the outstanding balance is cleared.

If payment is not received by the due date, Canary Wharf Cleaner reserves the right to charge reasonable late payment interest and administration costs and to take appropriate recovery action.

The Client must raise any invoice queries within seven days of the invoice date. Failure to do so will be deemed acceptance that the amounts charged are correct.

Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice in advance. Unless otherwise agreed, the following will apply:

If more than 24 hours notice is given before the scheduled start time, no cancellation fee will normally be charged, and any pre-paid amount may be applied to a rescheduled booking or refunded at the discretion of Canary Wharf Cleaner.

If less than 24 hours notice is given, or if the Cleaner cannot gain access to the Premises due to circumstances within the Client’s control, Canary Wharf Cleaner may charge a cancellation fee of up to the full service amount to cover administration and lost booking time.

If the Client repeatedly cancels or reschedules at short notice, Canary Wharf Cleaner may require prepayment for future bookings or decline further services.

Canary Wharf Cleaner aims to honour all confirmed bookings but may occasionally need to cancel or reschedule due to staff illness, operational issues, adverse weather or other circumstances beyond its reasonable control. In such cases, the Client will be offered an alternative appointment or a refund of any pre-paid amount for the affected booking.

Service Quality and Complaints

Canary Wharf Cleaner aims to provide Services with reasonable care and skill and in accordance with the agreed specification. The Client is encouraged to inspect the Premises after each visit, where possible, and notify Canary Wharf Cleaner promptly of any concerns.

If you are dissatisfied with any aspect of the Service, you must report the issue within 24 hours of completion. Canary Wharf Cleaner will then have a reasonable opportunity to inspect and, where appropriate, re-clean the affected area at no additional cost. This re-clean will normally be offered as the sole remedy in cases of minor service issues.

Complaints raised after 24 hours may be harder to assess accurately and may not qualify for a re-clean. All complaints will, however, be taken seriously and used to improve service standards.

Liability and Insurance

Canary Wharf Cleaner will maintain appropriate public liability and, where applicable, employer’s liability insurance in connection with the provision of the Services.

While the Cleaners will take reasonable care when working at the Premises, the Client is responsible for securing or removing valuables and fragile items. Canary Wharf Cleaner will not be liable for normal wear and tear, pre-existing damage, defects in materials or equipment, or any deterioration arising from the ordinary use of cleaning products in line with manufacturer instructions.

Canary Wharf Cleaner’s total liability to the Client in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Client for the particular booking during which the event giving rise to the liability occurred, except where such limitation is not permitted by law.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Canary Wharf Cleaner will not be liable for loss of profits, loss of business, loss of use, loss of data, or any indirect or consequential loss arising out of or in connection with the Services.

Client Property and Keys

Canary Wharf Cleaner will not be responsible for any loss of cash, jewellery or other valuables that have not been secured or specifically disclosed and agreed as items requiring particular attention. The Client is strongly advised to ensure that valuables are kept in a safe place and that appropriate insurance is in place.

In the event that keys are lost or damaged while in the possession of Canary Wharf Cleaner, liability will be limited to the reasonable cost of key replacement or lock change for the affected lock, subject to evidence of cost.

Health, Safety and Conduct

Cleaners are required to work in a safe, respectful and professional manner at all times. The Client must not ask Cleaners to undertake any work that is unsafe, illegal, or outside the reasonable scope of cleaning services, such as climbing on unstable surfaces, moving very heavy furniture without assistance, or handling hazardous substances beyond normal household cleaning agents.

Canary Wharf Cleaner expects Clients and anyone present at the Premises to treat Cleaners with courtesy and respect. Abusive, discriminatory or threatening behaviour will not be tolerated and may result in immediate termination of Services without refund.

Waste Handling and Environmental Regulations

Canary Wharf Cleaner will, as part of the cleaning process, collect and bag general household or office waste generated during the visit, using appropriate bags and containers provided at the Premises or by the Cleaner.

Unless otherwise agreed in writing, the Client remains responsible for the final disposal of all waste generated at the Premises, including placing bags in the correct bins or designated collection points in accordance with local authority or building management guidelines.

Canary Wharf Cleaner will not remove, transport or dispose of hazardous, clinical, chemical or regulated waste, including but not limited to paint, solvents, sharps, medical waste, asbestos, electrical appliances requiring special disposal, or any items subject to specific disposal rules. The Client is responsible for arranging appropriate specialist disposal for such items.

The Client must inform Canary Wharf Cleaner of any particular building or estate rules regarding waste separation, recycling, bin stores, chute systems or collection schedules. Canary Wharf Cleaner will take reasonable steps to follow such rules when made aware of them.

Supplies and Equipment

Unless otherwise agreed, Canary Wharf Cleaner will provide its own standard cleaning products and equipment suitable for most domestic and office environments. If the Client prefers specific products to be used, the Client must supply them and clearly indicate their intended use.

Canary Wharf Cleaner is not responsible for any damage resulting from the use of products supplied by the Client that are unsuitable, defective, not fit for purpose or contrary to manufacturer instructions.

Force Majeure

Canary Wharf Cleaner shall not be in breach of this Agreement or liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, public transport disruption, strikes, lock-outs, accidents, public health emergencies, utility failures or actions of third parties.

In such circumstances, Canary Wharf Cleaner will use reasonable efforts to notify the Client and to reschedule the affected Services as soon as practicable.

Termination of Ongoing Services

For regular or recurring cleaning arrangements, either party may terminate the Agreement by giving reasonable notice, typically not less than 14 days, unless a different notice period has been agreed in writing.

Canary Wharf Cleaner may terminate the Agreement immediately if the Client fails to pay sums due, repeatedly cancels at short notice, behaves in an abusive or unsafe manner, or otherwise materially breaches these Terms and Conditions.

On termination, the Client remains liable for all Services provided up to the termination date and any applicable cancellation fees for booked visits within the notice period, where such fees have been clearly communicated.

Privacy and Data Protection

Canary Wharf Cleaner will collect and process personal data relating to Clients and Premises details only as necessary to manage bookings, deliver Services, process payments, manage accounts and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection law.

Information such as addresses, access arrangements and contact details will be kept secure and only shared with Cleaners and authorised staff as required to carry out the Services.

Amendments to these Terms

Canary Wharf Cleaner reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect upon being made available to Clients, including via publication on the company’s website or provision with booking confirmations.

For ongoing or regular arrangements, material changes to these Terms and Conditions will normally be notified in advance. Continued use of the Services after any such changes shall constitute acceptance of the updated terms.

Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be removed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking or allowing a Cleaner to commence work at the Premises, you acknowledge that you have read, understood and agree to these Terms and Conditions.